Exception Policies

An exception policy lets you define what happens when actions that you specify fail, including when integration with an external service fails and when email delivery fails.

You can create multiple exception policies.

Each exception policy includes the following information:

• The name and description of the policy.
• The number of times that XTRAC attempts to send a failed call and how long it waits (in minutes) before each retry.
• (Optional) Whether XTRAC sends a notification message when the failure occurs. If you select this option, you must enter an email address.
• (Optional) The queue that work items are transferred to when a failure occurs.

Creating an Exception Policy

Note: To create an exception policy, you need the Create Exception Policy security function as part of the security group that is associated with your entitlement set.

To create an exception policy

1. In Feature Explorer, click Environment > Exception Policy.
2. In the Exception Policy Summary window, click New.
3. In the Exception Policy Detail window, in the Name field, type a name for the exception policy (up to 30 characters).
4. In the Description field, type a description for the policy (up to 60 characters).
5. In the Retry Limit field, type the number of times that you want XTRAC to try to connect.

You can choose from a minimum of 0 and a maximum of 5.

6. In the Retry Interval field, enter the number of minutes between each attempt.

You can choose from a minimum of 1 minute up to a maximum of 60 minutes.

7. (Optional) if you want someone to be notified if a failure occurs, check the Send Failure Notification check box and enter an email address.
8. (Optional) From the Transfer Queue drop-down list box, select the queue that XTRAC transfers the work item to when a failure occurs.
9. (Optional) If you want work items to stay in queue until the external service is active, check that check box.
10. (Optional) In the Change Request ID field, type the ID for the change request (up to 30 characters).
11. (Optional) In the Memo field, type the reason for creating the policy (up to 60 characters).
12. Click Save.

XTRAC saves the exception policy and adds it to the list in alphabetical order in the Exception Policy Summary window.

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